Your privacy matters to us. This Privacy Policy explains how 10bet collects, uses, stores, and protects the personal information of players accessing our platform at 10bet.one. By using 10bet, you consent to the practices described in this policy.
A plain-language overview of how 10bet handles your data. The full legal text follows below.
All personal data collected by 10bet is stored on encrypted, access-controlled servers. We use industry-standard SSL/TLS encryption for all data in transit and apply strict internal access controls to limit who can view your information.
10bet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the 10bet platform and to comply with our legal obligations.
You have the right to access, correct, or request deletion of your personal data at any time. You can also opt out of marketing communications and manage your cookie preferences through your account settings.
We collect identity documents as required by Know Your Customer (KYC) regulations. This protects you and the platform from fraud and ensures compliance with applicable Philippine anti-money laundering laws.
10bet uses cookies to keep you logged in, remember your preferences, and analyze platform performance. We do not use third-party advertising cookies. You can manage or disable non-essential cookies at any time.
We do not keep your data longer than necessary. Account data is retained for the duration of your account and for a defined period after closure as required by law. Transaction records are kept for a minimum of five years for regulatory compliance.
This Privacy Policy ("Policy") describes how 10bet ("the Company," "we," "us," "our") collects, processes, stores, and protects the personal data of users ("you," "your," "the Player") who access or use the 10bet platform at 10bet.one. This Policy is effective as of January 1, 2026 and applies to all 10bet accounts and services.
1.1 10bet is an online gaming platform operating at 10bet.one, offering live casino games, slot games, and sports betting services to eligible players in the Philippines and other permitted jurisdictions.
1.2 For the purposes of this Privacy Policy, 10bet is the data controller responsible for the personal information collected through the platform. As data controller, we determine the purposes and means by which your personal data is processed.
1.3 If you have any questions about how your personal data is handled, you may contact our Data Privacy Officer at: [email protected]
2.1 We collect personal information from you in the following ways: directly when you register an account or interact with the platform, automatically through your use of the platform, and from third parties where permitted by law.
2.2 The categories of personal data we collect include:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID (passport, PhilSys ID, SSS ID, driver's license) | Provided by you during registration and KYC verification |
| Contact Data | Email address, mobile number, residential address (city, province) | Provided by you during registration |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details, deposit and withdrawal history | Provided by you during payment transactions |
| Technical Data | IP address, device type, browser type, operating system, session duration, login timestamps | Collected automatically via platform logs and cookies |
| Usage Data | Games played, bet amounts, wagering history, bonus usage, responsible gaming tool settings | Collected automatically through platform activity |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Collected when you contact 10bet support |
2.3 We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required for responsible gaming assessments or as mandated by applicable law.
2.4 You are not required to provide all requested information, but failure to provide certain mandatory data (such as identity verification documents) may prevent us from providing you with full access to the platform.
3.1 10bet uses your personal data for the following purposes:
3.2 We will not use your personal data for any purpose that is incompatible with the purposes described in this section without first obtaining your consent or as otherwise permitted by law.
4.1 10bet processes your personal data on the following legal bases:
5.1 10bet does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
5.2 All third parties with whom we share personal data are required to handle such data in accordance with applicable data protection laws and our contractual requirements. We do not permit third-party service providers to use your data for their own purposes.
5.3 In the event of a merger, acquisition, or sale of all or part of 10bet's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
6.1 10bet uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the platform is used.
6.2 We use the following categories of cookies:
6.3 10bet does not use third-party advertising or retargeting cookies. We do not share cookie data with advertising networks.
6.4 You can manage your cookie preferences through your browser settings. Please note that disabling functional or analytics cookies may affect your experience on the platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate.
6.5 By continuing to use the 10bet platform after being presented with our cookie notice, you consent to our use of non-essential cookies as described in this section.
7.1 10bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law.
7.2 The following retention periods apply:
7.3 When personal data is no longer required, we will securely delete or anonymize it in accordance with our internal data disposal procedures.
8.1 Subject to applicable law, you have the following rights in relation to your personal data held by 10bet:
Request a copy of the personal data we hold about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that we limit the processing of your personal data in certain circumstances, such as while a dispute is being resolved.
Request a copy of your personal data in a structured, machine-readable format where processing is based on consent or contract.
Object to processing of your personal data where we rely on legitimate interests as the legal basis, including for direct marketing purposes.
8.2 To exercise any of the rights described above, please contact our Data Privacy Officer at [email protected]. We will respond to all valid requests within thirty (30) days. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension.
8.3 We may need to verify your identity before processing a data rights request. This is to ensure that personal data is not disclosed to unauthorized parties.
8.4 Where we are unable to fulfil a data rights request — for example, because we are required by law to retain certain data — we will explain the reason for our decision in writing.
9.1 10bet implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
9.2 While we take all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of data transmitted over the internet. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.
9.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 10bet will notify you and the relevant regulatory authorities as required by applicable law, without undue delay.
10.1 The 10bet platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.
10.2 If we become aware that personal data has been collected from a person under the age of 21, we will immediately close the associated account, delete the personal data, and forfeit any associated balances in accordance with our Terms & Conditions.
10.3 If you believe that a minor has registered an account with 10bet, please contact us immediately at [email protected] so that we can take appropriate action.
11.1 10bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform services. The revised Policy will be published on this page with an updated effective date.
11.2 Where changes to this Policy are material, we will endeavour to notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the 10bet platform following notification of any amendment constitutes your acceptance of the revised Policy.
11.3 We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. The date at the top of this page indicates when the Policy was last updated.
12.1 If you have any questions, concerns, or complaints about this Privacy Policy or the way 10bet handles your personal data, please contact our Data Privacy Officer:
Service Region
Philippines (Metro Manila & Nationwide)Response Time
Within 30 days of receipt of your request12.2 You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that your data protection rights have been violated. Information about the NPC and how to file a complaint is available through official Philippine government channels.
Now that you know how 10bet protects your privacy, you can play with confidence. Join thousands of Filipino players enjoying live casino, slots, and more — all with your personal data handled responsibly. Must be 21 or older to register.
Gambling involves financial risk. 21+ only. Play responsibly. By registering, you confirm you have read and accepted our Privacy Policy and Terms & Conditions.